Return & Refund Policy

Effective Date: September 9, 2026

At BuyWhey, we are committed to providing our customers with authentic, genuine and quality health and nutrition supplements. Because our products are consumable items, we follow strict return and refund guidelines to ensure product safety and hygiene.

1. Return Eligibility

We accept returns or replacement requests only in the following situations:

  • The wrong product was delivered.
  • The product received is damaged or physically defective.
  • The product seal was broken or tampered with at the time of delivery.
  • The product is expired at the time of delivery.
  • The product received is materially different from the product ordered.

Any issue must be reported to us within 48 hours of delivery.

2. Products That Cannot Be Returned

For health, hygiene and product-safety reasons, we do not accept returns for:

  • Products that have been opened, used or consumed.
  • Products with a broken seal, safety seal or packaging.
  • Products where the outer packaging has been damaged after delivery by the customer.
  • Products purchased by mistake or where the customer has changed their mind.
  • Products that have been improperly stored after delivery.
  • Products purchased during clearance, promotional or special-sale offers, unless the product was damaged, defective or incorrectly delivered.
  • Products for which the return request is made after the applicable return period.

Consumable health supplements are subject to strict safety and hygiene requirements, therefore opened or used products cannot normally be resold.

3. Damaged or Tampered Products

Customers are requested to carefully inspect the package when it is delivered.

If the package appears damaged, opened or tampered with:

  1. Take photographs/videos of the package before opening it.
  2. Take photographs of the product, packaging, seal and shipping label.
  3. Contact us within 48 hours of delivery.
  4. Provide your order number and the required photographs/videos.

We may request additional information or evidence before approving a replacement or refund.

4. Wrong Product Delivered

If you receive a product different from the one ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement with the correct product or provide a refund, depending on product availability and the circumstances of the order.

5. Return Approval

A return or replacement is not considered approved until it has been confirmed by BuyWhey.

If a return is approved, we will provide instructions regarding the return process. Customers should not send products back without receiving confirmation from us.

Returned products must be:

  • Unopened and unused.
  • In their original packaging.
  • In saleable condition.
  • Accompanied by the original invoice/order details where applicable.

6. Refund Policy

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, the applicable amount will be processed through the original payment method or another suitable method available to us.

Depending on the payment provider or bank, the refund may take additional business days to appear in your account.

7. Shipping Charges

Shipping charges are generally non-refundable unless the return is due to an error on our part, such as:

  • Wrong product delivered.
  • Damaged product delivered.
  • Defective product delivered.
  • Product received in a tampered condition.

If the return is requested for reasons unrelated to an error or defect, BuyWhey may not be responsible for return shipping costs.

8. Order Cancellation

Orders may be cancelled before they are dispatched, subject to order-processing status.

Once an order has been dispatched, cancellation may not be possible. In such cases, customers may need to accept the delivery and contact us regarding the applicable return policy.

9. Refund for Failed or Cancelled Orders

If payment has been successfully received but the order cannot be fulfilled due to product unavailability or another issue attributable to BuyWhey, the customer will be eligible for a refund of the applicable amount paid.

10. Refund Delays

If you have received confirmation that your refund has been processed but the amount has not appeared in your account, please first check with your bank or payment provider.

If the amount is still not received after the applicable processing period, please contact us with your order number and refund details.

11. Contact Us

For return, replacement or refund requests, please contact us:

Email: info@buywhey.in
Phone: +91 98797 76267
Website: BuyWhey.in

When contacting us, please provide:

  • Order number
  • Customer name
  • Registered mobile number/email
  • Product name
  • Reason for return/refund
  • Photographs/videos, where applicable

12. Policy Changes

BuyWhey reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

By placing an order on BuyWhey, you acknowledge and agree to the terms of this Return & Refund Policy.